Privacy Policy

Effective date: September 26, 2025

IceWorld Solutions ("we", "our", or "us") operates fridge repair services and the website and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you interact with our website or use our services.

1. Information We Collect

We collect information you provide directly and information collected automatically:

• Contact details: name, phone number, email, and postal address when you book a service or request a quote.
• Service information: appliance details (brand, model, problem description), service history and records.
• Payment information: payment method and transaction details. (We do not store full card numbers — third-party payment processors handle card data.)
• Communications: messages, emails, feedback, and call recordings if you consent or where permitted by law.
• Technical data: IP address, browser type, device identifiers, pages visited, and cookies collected automatically when you use our website.

2. How We Use Your Information

We use personal information to:

• Provide, maintain and improve our services and website;
• Schedule and perform repair services and communicate appointment updates;
• Process payments and send invoices or receipts;
• Respond to your requests and provide customer support;
• Send service reminders, promotional offers, and marketing communications (you may opt out at any time);
• Comply with legal obligations and protect against fraud and misuse;
• Analyze usage and trends to improve user experience and service quality.

3. Legal Basis (if applicable)

When required by law (for example, in the EU), our legal basis for processing personal data includes:

• Performance of a contract (to provide services you requested);
• Your consent (for marketing and certain tracking technologies);
• Our legitimate interests (improving services, preventing fraud) balanced against your rights;
• Compliance with legal obligations.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our site and deliver a better user experience. Cookies may be:

• Essential cookies: required for basic site functionality (booking forms, session management).
• Performance and analytics: to understand how visitors use our site and to improve it.
• Marketing cookies: to show relevant offers and measure campaign performance.

You can control or disable cookies in your browser settings, but some features of the site may not function properly if cookies are disabled.

5. Sharing Your Information

We may share personal information with:

• Service providers: third parties who help with payments, scheduling, customer support, analytics, and marketing.
• Business partners: where you request or agree to share information for additional services.
• Legal authorities: when required by law, to respond to legal process, or to protect our rights and safety.
• Affiliated businesses: only with your consent or as reasonably necessary to support service delivery.

We will not sell your personal information for money.

6. Data Retention

We keep personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure — absolute security cannot be guaranteed.

8. International Transfers

If we transfer personal information to another country (for example to service providers), we will take steps to ensure appropriate safeguards are in place to protect the data in accordance with applicable law.

9. Children

Our services are not directed to children under 13 (or higher age where required). We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete it.

10. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Accessing the personal data we hold about you;
• Correcting inaccurate or incomplete information;
• Requesting deletion of your data (subject to legal exceptions);
• Objecting to or restricting certain processing activities;
• Withdrawing consent where processing is based on consent;
• Requesting portability of your data (where applicable).

To exercise your rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites — please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date at the top of this page. For significant changes, we may provide additional notice (for example, email or site banner).